Auckland Transport (AT) is under fire for its lax approach to fare dodging, with critics claiming it has fostered an environment of antisocial behaviour and violence on public buses.
ACT MP Dr. Parmjeet Parmar has called on AT to urgently address the issue, warning that the current policy is endangering both drivers and passengers while costing taxpayers.
“Antisocial fare dodgers discourage Aucklanders from using public transport. They deprive AT of revenue and load costs onto rule-abiding ratepayers. They are threatening, stealing from, and assaulting bus drivers and passengers,” said Parmar.
The criticism follows a meeting between Parmar and a bus driver who was seriously assaulted by fare dodgers. According to Parmar, a bus contractor has repeatedly warned AT that its lenient stance on fare enforcement is contributing to the problem.
In 2020, AT implemented a policy allowing passengers without sufficient funds on their HOP cards to travel without paying. This “travel for free” approach was intended to simplify operations after cash fares were removed but has reportedly led to unintended consequences.
The contractor told Parmar that some individuals now feel entitled to free rides, leading to disputes with bus drivers. The buses have also become a haven for intoxicated or unstable individuals seeking shelter, increasing the risk of violent incidents.
Parmar criticised AT for creating a “culture” that encourages fare dodging. “When we turn a blind eye to repeated fare-dodging, we send a message that rules – and basic respect – don’t matter. Is it any wonder this then leads to violence?”
She outlined several potential solutions, including:
- Reinstating a strict “no fare, no ride” policy
- Introducing clearer signage to deter fare dodging
- Deploying mobile teams of enforcement officers
- Increasing collaboration with police and private security
Parmar has requested a meeting with AT to discuss the issue and is prepared to facilitate discussions with bus contractors, drivers, and law enforcement to implement firm measures.
“Bus drivers shouldn’t bear the responsibility of dealing with fare dodgers. AT must take ownership of the situation and work toward making public transport safe and reliable for everyone,” she said.
Auckland Transport has yet to respond to the calls for stronger enforcement and security measures.
