Pak N Save Manukau is conducting a review after a security guard allegedly attempted to extort a customer by falsely accusing her of theft.
The woman, who requested anonymity, told state media she was stopped at self-checkout and told she had failed to scan two bottles of moisturiser.
The guard then demanded a $395 fine, threatening police involvement if she refused to pay.
After multiple requests, CCTV footage confirmed she had indeed scanned the items, proving her innocence.
The woman has since filed complaints with Pak N Save, Foodstuffs, and the police. P
ak N Save apologised and stated they are taking the incident seriously, launching a review to prevent similar occurrences.
